Shipping Policy
At Clay on Herbs we look for the most affordable shipping rates for our customers. We’ve developed boxes that maximize shipping space while getting the least expensive rates. We use USPS Priority Cubic to achieve this and we love to support the United States Postal Service. They usually ship our packages within 2-5 days and we trust their service.
Because of this fantastic service we are able to use the same space as flat rate priority boxes but it costs less depending on how far it is going. We charge between $9-$15 depending on how far it is going.
We also have a bigger box but this is for large orders that would be over $50.00 which grants free shipping!
It works out best to buy multiple things at once because the shipping rate stays the same.
Return Policy
Thank you for buying something in our store! If you are unhappy with what you purchased or are considering buying something but are worried you won’t like it, rest assured, we will find a solution that works for you! If you received a candle and are unhappy with the scent we can replace it with a different one before you burn it and we’ll cover the shipping. If you burn a candle and decide you don’t like it we offer half its value as a store credit, unless something has gone wrong with it, then we’ll give you a full refund. Ceramic pieces can be accepted if they aren’t broken, we will give you a full refund as store credit, and cover the return shipping cost. If you are unhappy with your skincare products we will give a full refund and cover the shipping if it is returned within 30 days of original purchase. If you are still unsatisfied we promise to do our best to find a solution for you, just give us a call or shoot us an email!